Welcome to MAG Solicitors
MAG Solicitors based in Willenhall Wolverhampton, is headed by Maggie Reardon, a locally sought after Solicitor whose reputation and business has grown primarily through recommendation.
Here at MAG Solicitors we offer a service which is both personal and professional. Located in the heart of the West Midlands, MAG Solicitors provide support across a variety of specialist areas. We also appreciate that due to the demands on peoples time, normal office hours are not always the most practical. We provide out of hour appointments, telephone/Skype conference, and home visits for people who would find this more convenient.
Complaints Procedure
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. A copy of our full complaints procedure is available on request. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving our final response to your complaint
and
No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known that there was cause for complaint.
For more information about the Legal Ombudsman contact:
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Get in touch
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